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Home > About us > Impact

Our impact

We are a small but mighty Disabled People’s Organisation striving for transport justice. We are proud of the impact we have. Read more about what we've achieved this past year.

Three disabled people in a busy railway station. The first is a Black male with clipped hair, using a powerchair, he has a limb difference. The second is a white woman with long brown hair and glasses, she is standing with her hand on her hip. The last is a south-east Asian man with glasses, he is using a wheelchair. They are all gazing firmly at the camera.

Celebrating 40 Years of Transport for All

In 2023-2024 we celebrated 40 years of activism. We honoured our history, challenged the present, and looked to the future.

We launched a bold new vision and strategy, dividing our work into five pillars of justice, designed to transform the transport system and achieve transport justice.

Read more about our remarkable year under each of these.

On this page
Three disabled people standing side-by-side in front of an Assistance and Tickets Window in a London Underground station.

Justice in systems

The disabled community must be at the heart of decision-making, compelling power-holders to deliver accessible transport and streets.

We hold power-holders to account, monitoring their actions and speaking up when policies and progress are not delivered. We work with our strong national network of campaigners to secure improvements.

This year we represented our community, forcing the Government to U-turn on plans to close every rail station ticket office in the UK. We:

  • Brought together 90 organisations in support of our challenge
  • Wrote to 120 MPs
  • Acted as witnesses in a case taken by our member, Doug Paulley.
  • Platformed disabled voices on the BBC, Channel 4 and ITV, and in The Mirror, The Telegraph, and The Guardian.
Read more about the ticket office campaign
A woman in a brightly coloured dress navigating a busy road crossing with her guide dog. The crossing is a controversial 'colourful crossing'

Justice in practice

Disabled people's lived experiences must be meaningfully embedded, appropriately compensated, and responded to, in the transport sector and beyond.

That's why we carry out disabled-led research, building a robust evidence base of solutions to access barriers, based on insights from our community. We also deliver co-produced, disabled-led training and consultancy.

This year we launched the findings of the first co-produced national accessible transport survey, garnering support from Labour’s then Shadow Transport team.

Our team of disabled associates worked with industry professionals on 11 projects, and we collaborated on commissions with organisations including:

  • Institute for Public Policy Research (IPPR)
  • Community Transport Association
  • Sustrans
  • Greater Cambridge Partnership
  • Asthma UK
Read our recent research findings
Shona is a white woman with long, curly brown hair. She uses a wheelchair, and wears glasses, a stripey long sleeved shirt, and blue jeans.
Shona Louise, disabled photographer behind our new images

Justice in society

Disabled people's voices must be heard in society, and our message acted upon. We create membership networks and peer support for disabled people, and work to influence the wider public by raising our voices in the media.

To mark our 40th anniversary we honoured our history, making strides towards an archive documenting and celebrating the history of accessible transport.

We sought a bold, bright, new brand, and a more accessible website. Our new look helped us grow and reach new people.

  • We gathered over 32,000 followers on social media
  • Our content was viewed over 2 million times
  • Almost 400 disabled people and allies became members of Transport for All
How our history informed our bold new brand

Justice in our organisation

Our organisational practices must reflect our vision. To deliver this, we work to maintain our status as a Disabled People’s Organisation (DPO), maintain a high level of governance and transparency, and seek to grow sustainably and achieve financial stability, improving our processes across the organisation.

We are proud to be disabled-led. 85% of our board and 100% of our staff are disabled. This year we have widened our Board of Trustees, achieved the data protection Cyber Essentials Plus standard, and developed our accessible recruitment practices by sending questions to candidates in advance of interviews, which has been received incredibly positively.

Justice for communities

Every disabled person should have the tools and resources we need to travel, challenge systems where access is denied and lead change.

Our accessible travel advice line

Our disabled-led advice line provides information about accessible travel and concessions. We challenge systems when complaints are needed, Our new freephone number ensures everyone can get support.

Contact the advice line
Two disabled people in an office glancing slightly at the camera whilst they take advice line calls via a computer.
A white man using a mobility chair speaking into a microphone. He is wearing a suit jacket and a name badge.
Alan Benson

Honouring Alan Benson, MBE

2023-2024 was a year of highs and lows. It was a time of celebrating successes and our community’s rich history, and forging new ground for disability justice and transport justice. Yet it was also a time of great sadness, with the death of Alan Benson MBE in December 2023.

Alan was an astounding campaigner and ambassador whose work has had a lasting impact on transport accessibility and the entire disabled community. He blended charisma and commitment, alongside a unique approach to diplomacy

Alan guided Transport for All through challenging times and to great successes. In 2022, his incredible contributions were recognised in the New Year's Honours list, when he was awarded an MBE for services to Public Transport for Disabled People. We are committed to continuing Alan’s work to deliver transport justice, and we’ll do that as we always have: by speaking out and speaking up for our community.

Our impact in numbers

90
organisations in the ticket office campaign coalition
2 million
views of our content across social media
222
transport professionals trained in disability equality

2023-24 Impact Report

Take a look back at the impact we made in 2023-24.

PDF

Word document

Learn more about us

A woman holding a cane is standing on the bottom step of a staircase on a train platform. She looks defiant as she faces the camera. She wears a grey cardigan over a patterned blue top.

Mission

Learn more about our work achieving transport justice for disabled people.
Protestor Chris Hughes had attached himself to a public bus during a DAN protest. Here we see police trying to release him. The exact date is unknown, but likely to be in 1994/5.

History

Learn about the history of our movement, and the ground-breaking campaigners who got us where we are today.
Two white women with long brown hair talking to at each other and smiling on a train. One of them is sitting on a fold-down seat and the other is using a wheelchair.

Meet the team

Meet our incredible team of staff members, consultants, and Board of Trustees.
A group of people gathered together on a street with several using wheelchairs. A white woman wearing a red t-shirt stands in the centre speaking into a megaphone.

Campaign

See which issues we’re currently tackling, and how you can get involved.

A man standing in front of a painted brick wall smiling at the camera. He is holding a cane and is wearing glasses, a black jacket and a grey t-shirt. A man standing in front of a painted brick wall smiling at the camera. He is holding a cane and is wearing glasses, a black jacket and a grey t-shirt.

Support us

We can't do this without your support. Take action, give what you can, or sign up as a member - and join our movement of disabled people fighting for a better future.

Join us for free Donate now