How we can help you

On this page

Two disabled people in an office glancing slightly at the camera whilst they take advice line calls via a computer.

Our services

We work at three levels:

1. Our information helps provide, or signposts to, details of how to plan and make a journey, how to apply for a concession, how to challenge discrimination and how to complain if things go wrong.
2. Our casework service helps with concessionary pass applications and appeals, and with making a complaint or escalating transport-related issues.
3. Our campaign resources help you bring public awareness to your case or campaign, and we can signpost to sources of legal support.

Two men outside on a busy street. Both are white. One is standing with his hands in his pockets. The other is a wheelchair user, resting his hands on his wheels. A yellow bus is pulling in behind them

What we can help with

Here are some examples of things we can help with:

Journey planning
Signposting to expert organisations
Support with concessionary travel applications
Making appeals if an application is turned down
Making a complaint about problems you are facing while travelling (such as being refused access to a bus, or no support at a railway station)
Advice about your rights when travelling
Escalating customer service complaints and obtaining compensation

What we can't help with

Currently we're not able to help with the following:

Legal issues, including the provision of legal advice as we are not legally trained, but we will signpost to legal advice wherever possible
Taking on individual campaigns, such as campaigns to make a particular station step-free. However, we are always here to offer advice and guidance with creating your own campaign!
Advice on benefit schemes which are not directly tied to transport and concession provision (for example we’re only able to advise on the Mobility component of the PIP benefit)
Providing transport services

How to get in touch

Freephone: 0800 368 6102 (then press 1) Email: contactus@transportforall.org.uk Open: 10am-5pm Monday, Tuesday and Friday

A woman is standing in front of a wall which is painted bright colours. She wears a grey cardigan over a patterned blue top.

Your rights

Find out more about your rights as a disabled person using transport or streets in the UK.

A white woman with blonde hair looks at the camera with a defiant stare. She wears turquoise sunglasses and a colourful dress with dinosaurs on. She holds the harness of a guide dog who stands in front of her.

The issues

Disabled people make an average of 30% fewer journeys every year than non-disabled people – that’s the transport accessibility gap (Motability). Read more about the barriers we face.

A smiling man and woman stand on a train platform. The man is wearing a yellow turban, blue jacket and scarf and has a white beard and moustache. The woman has brown curls and is wearing a brown jacket.

Transport concession schemes

Find out more about the various transport concessions there are, what you may be eligible for and how to apply.

A man standing in front of a painted brick wall smiling at the camera. He is holding a cane and is wearing glasses, a black jacket and a grey t-shirt.

Support us

We can't do this without your support. Take action, give what you can, or sign up as a member - and join our movement of disabled people fighting for a better future.

Join us for free Donate now