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How we can help you

Find out more about how our disabled-led advice service can help you.

How we can help you

Our services

We work at three levels:

  • 1. Our information helps provide, or signposts to, details of how to plan and make a journey, how to apply for a concession, how to challenge discrimination and how to complain if things go wrong.
  • 2. Our casework service helps with concessionary pass applications and appeals, and with making a complaint or escalating transport-related issues.
  • 3. Our campaign resources help you bring public awareness to your case or campaign, and we can signpost to sources of legal support.

What we can help with

Here are some examples of things we can help with:

  • Journey planning
  • Signposting to expert organisations
  • Support with concessionary travel applications
  • Making appeals if an application is turned down
  • Making a complaint about problems you are facing while travelling (such as being refused access to a bus, or no support at a railway station)
  • Advice about your rights when travelling
  • Escalating customer service complaints and obtaining compensation

What we can't help with

Currently we're not able to help with the following:

  • Legal issues, including the provision of legal advice as we are not legally trained, but we will signpost to legal advice wherever possible
  • Taking on individual campaigns, such as campaigns to make a particular station step-free. However, we are always here to offer advice and guidance with creating your own campaign!
  • Advice on benefit schemes which are not directly tied to transport and concession provision (for example we’re only able to advise on the Mobility component of the PIP benefit)
  • Providing transport services

How to get in touch

Freephone: 0800 368 6102 (then press 1) Email: contactus@transportforall.org.uk Open: 10am-5pm Monday, Wednesday and Friday

A man standing in front of a painted brick wall smiling at the camera. He is holding a cane and is wearing glasses, a black jacket and a grey t-shirt. A man standing in front of a painted brick wall smiling at the camera. He is holding a cane and is wearing glasses, a black jacket and a grey t-shirt.

Support us

We can't do this without your support. Take action, give what you can, or sign up as a member - and join our movement of disabled people fighting for a better future.