Transport for All (TfA) has been championing the cause of accessible transport in the capital for over two decades. Whilst progress has been made, still today disabled and older people have to restrict their lives or even become housebound because they are failed by inaccessible transport services. Our mission is to change this and win a transport system that all of London’s citizens can use with freedom and Independence.
Information, Advice and Advocacy Officer £25,500 p.a, pro rata 28 hours per week, three year contract Brixton, London
TfA is looking for someone to work on the frontline of London’s only Information, Advice and Advocacy (IAA) services that are solely dedicated to accessible transport.
You will advise and support disabled and older people to travel accessibly through answering their queries generated via our helpline or email. You will also be an advocate and take up complaints when transport services have failed or let our service users down, working with both IAA and other TfA colleagues to secure the best outcome.
Occasionally you will accompany service users to meetings with transport providers in order to resolve problems, and work to keep our range of information resources (digital and hard copy) up to date.
Building up and maintaining an advanced level of knowledge of London’s transport network, in particular how it can be navigated accessibly – alongside a passion to assist disabled and older people to get out and about is essential to this important role.
For information and to apply, please download the Job Pack.
Closing Date: 5pm, 26th May 2016