After months of research with our Sick of Waiting partners, we’re delighted to launch our report into Patient Transport in London. The report not only highlights problems in patient transport, but promotes positive solutions of how improvements can be made. We are asking Trusts to endorse a patient transport charter setting minimum standards in their procurement of patient transport services.
We are delighted that the London Procurement Partnership , which procures transport for 52 NHS Trusts and 33 CCGs, has endorsed the Charter. Additionally, the Independent Ambulance Association which represents 50 patient transport providers across the country; and we will be pressing more Trusts to endorse the Charter to improve their transport services.
This report is the result of two investigations. Firstly, we widely disseminated a survey to capture the experiences from a sample of patient transport users. This took the form of an e-survey and a paper version. We received 200 responses from across the capital – many describing their experiences in great detail. Thank you to everyone who took the time to share their experiences.
In the second part of our investigation we served Freedom of Information requests to every single hospital trust in London – 35 trusts in total. We asked a series of questions about how they managed and operated the provision of patient transport services. Out of 35, six breached their duties under the Freedom of Information act. However, we did get responses from the rest which have informed our research.
All of these requests were made publicly through transparency website www.WhatDoTheyKnow.com. If you would like to see the responses for your local Trust, you can search the website using the term ‘patient transport’ and the name of your Trust.