It’s important to remember that some disabled passengers are exempt, and that not all reasons are visible or obvious.
We have put together this handy guide for both transport staff and fellow passengers, with information about exemptions and tips on communication.
You can see the guide below, or visit this page for the text-only version.
This guide is adapted from our ‘Guidance for Frontline Staff’ documents we published earlier this year, which we produced in collaboration with the Department for Transport, Deaf, disabled and older people’s organisations and charities, and transport operators. Visit this page to access the full documents.
Alan Benson, Chair of TfA, gives our statement on face coverings (July 2020).