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Face coverings are mandatory on public transport: here's our guide

Transport for All
Two people are waiting at a bus stop. A number 159 bus is behind them. On the left is a white man in a blue and silver jacket with a rainbow scarf. He wears a black face mask and sits in a wheelchair with bright blue wheels. On the right is a woman with blonde hair, wearing a blue facemask and pink coat. With her is a guide dog.

Face coverings are once again mandatory while travelling on public transport, in England, Scotland, Wales and Northern Ireland.

It’s important to remember that some disabled passengers are exempt, and that not all reasons are visible or obvious.

We have put together this handy guide for both transport staff and fellow passengers, with information about exemptions and tips on communication.

You can see the guide below, or visit this page for the text-only version.

This guide is adapted from our ‘Guidance for Frontline Staff’ documents we published earlier this year, which we produced in collaboration with the Department for Transport, Deaf, disabled and older people’s organisations and charities, and transport operators. Visit this page to access the full documents.

Alan Benson, Chair of TfA, gives our statement on face coverings (July 2020).

Face coverings: a handy guide for staff and passengers

A man standing in front of a painted brick wall smiling at the camera. He is holding a cane and is wearing glasses, a black jacket and a grey t-shirt. A man standing in front of a painted brick wall smiling at the camera. He is holding a cane and is wearing glasses, a black jacket and a grey t-shirt.

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