Our Access, Rights, Advice (ARA) scheme
Are you experiencing an issue accessing transport?
We provide advice, support and education for over 250 Deaf, disabled and older people a month, challenging discrimination and building capacity for self- led campaigns.
Our friendly team can provide you with any help you need, including specific support in areas such as the following:
You can also contact us with your views, ideas and concerns regarding accessible travel. We use this to shape our campaigns and policy work.
Our ARA scheme helps with two different types of enquiry. Select the option below that you think best describes your enquiry, and follow the links to contact our team. If you’re unsure, select ‘one-off enquiries’.
Our enquiry helpline is intended for enquiries than can be dealt with on a one-off basis, leaving you with sufficient information by either answering your question or signposting you to the appropriate place.
We can help you by signposting you to the appropriate organisation, transport provider, local authority or governing body. We can also help you plan your accessible journey, answer questions about concessionary schemes, modes of transportation, street infrastructure or active travel. Examples include:
- How to apply for concessions such as the Freedom Pass, Blue Badge, Taxicard or Dial-A-Ride
- What to do if you had a problem on your journey and you’d like to complain
- Assistance with planning journeys around London
- Advice about individual rights when travelling
- Information about different modes of transport
Transport for All’s casework focuses on persisting issues that require a communication strategy and usually involve getting in touch with multiple parties, for example local authorities who issue concessions, transport providers, other Disabled People’s Organisations or legal bodies.
Our cases promote long-term change, challenge non-inclusive eligibility criteria and poor customer service. For instance, we assist with:
- Appeals if an application for a concession was turned down unlawfully (for instance a Blue Badge, Taxicard or the Disabled Person’s Freedom Pass)
- Persisting issues with a transport provider
- Instances where you feel discriminated against on transport due to your disability
- Customer service complaints and obtaining compensation
If you think you have a query that requires a solution that cannot be reached immediately, and requires responses by other parties, it is likely that our casework team can help. Follow this link to contact our casework team.
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