Privacy Policy


Transport for All is a deaf and disabled people’s organisation that supports Disabled and Older people to promote and champion their rights to travel with freedom and independence in London. We provide information, advice, and advocacy, to our clients and lobby and campaign to effect change and win improvements to transport accessibility. We also have a database of members and supporters who support the work we do.

This privacy policy explains how we use any personal information we collect about you in accordance with data protection legislation and the conditions relating to the fair and lawful processing of personal data. ‘Personal data’ means any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.

How do we collect information about you?

We collect information about you in a variety of ways including: when you contact our helpline for support; if you are a member of Transport for All; when you contact us about attending our events or campaigns; if you make a donation; if you subscribe to our emails and newsletter; and when you use our website.

What information do we collect about you?

We collect information about you when you register with us to use our services. This includes contact details so that we can get in touch with you if necessary, for example if you are receiving support from our Helpline. You do not have to provide your details but it will help us to contact you quickly if we need to discuss anything.

On some specific occasions such as joining our membership scheme, we collect information about borough, date of birth, impairment, and communications preferences. This helps us to send out relevant information about transport access news and local Transport for All events, services and campaigns.

We collect details about you in relation to any impairments, or access requirements you have to ensure we provide you with the appropriate support and mitigate risk for all parties where possible.

We collect details in relation to your protected characteristics under the Equality Act to ensure we are working with a diverse range of clients and to target areas where we feel we are not reaching people. It also helps us to target specific campaigns or consultations as appropriate.

We also collect information from you when you voluntarily complete customer surveys and provide feedback for us. Any information shared will be anonymised with no identifying factors.

How will we use the information about you?

The information we collect about you when you register with us is to ensure you receive the appropriate service from us and to manage your support and/or membership. If you agree, we will email / post you Transport for All’s newsletter and updates, and occasionally email / post you about our other relevant services we think may be of interest to you.

We may also use your information to:

  • Process any donations you make to Transport for All
  • Seek feedback from you on services
  • Send communications you have subscribed to and which may be of interest to you – these may include information about campaigns, events and fundraising
  • Process a job application.

We review how long we hold your personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold personal information on our secure systems for as long as is necessary for the relevant activity, and in accordance with General Data Protection Requirements (GDPR).

We process personal data in accordance with the Data Protection Acts of 1984 and 1998, the General Data Protection Regulation (GDPR) of May 2018 and any other applicable legislation (referred to as the ‘data protection legislation’). We adhere to the principles of data protection as set out in the Data Protection Act 1998 and GDPR 2018 and observe the conditions relating to the fair and lawful processing of personal data. Our lawful basis for processing your data is Consent.

We will treat your information sensitively and confidentially and will not share your information with anyone unless specifically agreed with you. We will not disclose your personal details to a Third party without your permission unless we are concerned that either you or someone else is at risk. If any inaccurate personal data is shared with another organisation, we will tell them about the inaccuracy so they correct their records.

We use the services of Mailchimp (an email marketing online service) to send most of our general communications (e.g. E-newsletter, campaigns information, accessible transport news, consultations, fundraising and other services). We store your name and email address as well as information about your borough, age and communications preferences, in order to send you relevant information.

Your individual rights

The GDPR includes the following rights for individuals:

  • The right to be informed. This includes Transport for All’s obligation for ‘fair processing information’ through our privacy notice and transparency over how we will use your personal data.
  • The right of access. This means you have the right to access your personal data and supplementary information, and to be aware of and verify the lawfulness of the processing.
  • The right to rectification. This provides the right to have any personal data we hold about you rectified if it is inaccurate or incomplete.
  • The right to erasure. Also known as ‘the right to be forgotten’. This enables you to request the deletion or removal of personal data where there is no compelling reason for its continued processing.
  • The right to restrict processing. This means you can ‘block’ or suppress processing of personal data. When processing is restricted, Transport for All can store the personal data, but not further process it, and Transport for All will retain info about the individual to ensure the restriction is respected in future
  • The right to data portability. This allows you to obtain and reuse your person data for your own purposes across different services. You can also move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability.
  • The right to object. You can object to processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority, direct marketing and processing for the purposes of scientific/historical research and statistics.
  • The right not to be subject to automated decision-making including profiling. This includes making a decision solely by automated means without any human involvement, and automated processing of personal data to evaluate certain things about an individual.

We may also need to collect and share this data with our funders or commissioners in line with the terms and conditions of our funding arrangements. This information will be kept confidential and any information shared will be anonymised with no identifying factors. If it is a requirement of our funders to provide identifying information, we will always advise you of this prior to using the service so that you can decide if you wish to proceed.

We may collect and process personal data for the purposes of business operations. This could include: administration; accounting and auditing for quality purposes; monitoring including anonymous statistical reporting to funders or commissioners; business planning etc., in accordance with the notification requirements of the Information Commissioner. We are registered with the Information Commissioner’s Office.

Access to your information and opting out

You are under no obligation to use our service/s and are free to stop engaging with us or withdraw consent at any time. You have the right to request a copy of the information we hold about you. If you would like a copy of some or all of your personal information please write to us at

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate and to request information is erased. You can also complain to the Information Commissioner’s Office (ICO) if you feel there is a problem with the way we process data.

Non-sensitive details such as your email address are transmitted over the Internet, and this can never be guaranteed to be 100% secure. We follow internet best practice by not sharing passwords or bank details with anyone online.


We would like to send you information about our services via our monthly newsletter and other occasional mail outs. You may opt out at any point.

You have a right at any time to stop us from contacting you at any time.

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

When you are using our secure online donation pages, your donation is processed by PayPal, a third-party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

Transport for All’s website and links to other websites

We have security systems in place on our website that help detect hacking issues, and to back up all data. These back-ups are held for a maximum of one month. We do not store any data outside of the UK or the EU.

Our website contains links to websites run by other organisations. This privacy policy applies only to our website. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

If you visited our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that website.

The Transport for All site uses cookies to store form data. Please view our cookie policy for further details.

If you need any further information or no longer wish to be contacted, please contact the Data Controller:

About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

How we use cookies

We use cookies for the following purposes:

  • Authentication – we use cookies to identify you when you visit our website and as you navigate our website
  • Status – we use cookies to help us to determine if you are logged into our website
  • Security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally
  • Analysis – we use cookies to help us to analyse the use and performance of our website and services
  • Cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.
  • Accessibility – if you use our accessibility toolbar, we will use cookies to remember your preferences for 12 hours of use throughout the website.

Cookies used by our service providers

Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. This data may be stored outside the EU, under a EU-US Privacy Shield agreement. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: (The relevant cookies are: _ga, collect, _gid, _gat, __utma, __utmt, __utmb, __utmc, __utmz and __utmv.) 

Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

  • (Chrome);
  • (Firefox);
  • (Opera);
  • (Internet Explorer);
  • (Safari);
  • (Edge).

Blocking all cookies will have a negative impact upon the usability of many websites.

If you block cookies, you will not be able to use all the features on our website.



Date Adopted: 26/04/2018

Last Review: January 2021

Next Review: January 2022

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