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Unstaffed stations will threaten disabled people’s ability to travel

Transport for All

Older and disabled people may be left...

Older and disabled people may be left without any assistance at ninety four London stations if proposals to cut station staff go ahead.

Under recommendations being considered by the Government, stations across the country may be left without staff. This would severely compromise many disabled and older people’s ability to travel independently.

The McNulty review, which examines the future of the UK’s railways, suggests closing 675 ticket offices across the country, cutting up to 1,000 ticket office jobs. On many stations, ticket office staff are the only staff available, potentially leaving the station unstaffed.

Last year, Transport for All, together with unions, demonstrated outside City Hall at the Mayor’s decision to cut the jobs of 650 station staff and leave ticket offices unstaffed through much of the day. Complaints from disabled people about arriving at unstaffed stations and being unable to buy a ticket; or being left stranded without assistance to disembark from a train, are becoming more widespread.

Sallyanne Currie lives in Haringey and frequently travels to Crawley and Redhill to see family. She said: “It’s about safety. If you are travelling, if there’s a member of staff there, you know you’ll be secure, you know you can talk to a member of staff if something is not right. If those ticket offices close, it will make it difficult for my son to get up to London. It would affect us in a big way.“

Gaps between platforms and trains mean that many wheelchair users require staff assistance to board or disembark from a train. Without the confidence that a member of staff will be available, some disabled people will be unable to travel solo. Transport for All believe it’s unacceptable that wheelchair users could be left unable to travel independently.

Blind and visually impaired people too risk being left unable to travel independently at unfamiliar stations if no staff are available to assist or guide.

A report from Scope recently showed that more than half of disabled people say they have experienced hostility, aggression or violence from a stranger because of their condition or impairment (56%); and 47% had experienced some form of discrimination on public transport.

Fear of harassment and abuse will only rise if stations are left unstaffed, and disabled and older people forced to wait on empty platforms.

  • How will you be affected by unstaffed stations? Have you already encountered stations without any available staff?

Please let us know by the end of September: we will include your responses in a letter to Transport Minister Philip Hammond, and with your permission, publish some on our website.

A list of the stations in London which may be left unstaffed is below. A full list of UK ticket office closures recommended in the McNulty review can be found here.

Beckenham Hill


Blackhorse Road

Bowes Park





Brondesbury Park

Bruce Grove

Byfleet and New Haw

Caledonian Road & Barnesbury

Castle Bar Park


Christs Hospital


Crofton Park

Crouch Hill

Dagenham Dock



Drayton Park

East Dulwich

East Tilbury

Elephant & Castle

Essex Road


Finchley Road & Frognal

Gipsy Hill

Grange Park


Hackney Wick




Harringay Green Lanes

Hatch End

Haydons Road

Headstone Lane



Imperial Wharf

Kensal Green

Kensal Rise

Kentish Town West


Kilburn High Road



Leyton Midland Road

Leytonstone High Road



New Beckenham

New Southgate

North Dulwich

North Sheen

North Wembley

Northolt Park

Northumberland Park


Old Street

Penge West

Queens Road


Rectory Road

Slade Geen

South Acton

South Bermondsey

South Hampstead

South Kenton

South Tottenham



St Johns

Stamford Hill

Stoke Newington

Sundridge Park

Sydenham Hill



Turkey Street

Upper Holloway

Waltham Cross

Walthamstow Queens Road

Wanstead Park

West Brompton

West Drayton

West Dulwich

West Ealing

West Hampstead

West Sutton

White Hart Lane

Woodgrange Park

Woollwich Dockyard

A man standing in front of a painted brick wall smiling at the camera. He is holding a cane and is wearing glasses, a black jacket and a grey t-shirt. A man standing in front of a painted brick wall smiling at the camera. He is holding a cane and is wearing glasses, a black jacket and a grey t-shirt.

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