Patient transport isn’t working for patients
Patients missing their hospital appointments…because of patient transport.
Patients waiting several hours to be taken home after their appointment…because of patient transport.
Patients unable to use buses or trains….deemed ineligible for patient transport.
The patient transport system, designed to ensure that everyone can access healthcare, isn’t working. While some hospitals work hard to offer excellent transport, others have a dismal patient transport service. We need common standards to ensure all trusts provide a quality service.
Minimum standards in contracting
Sick of Waiting is the campaign for reliable, accessible patient transport for everyone who needs it. The way that patient transport is commissioned has recently changed, with Clinical Commissioning Groups holding more power. So there’s never been a better time to tell hospital trusts that they must guarantee that patient transport works for patients.
We’ve joined up with the National Kidney Federation (NKF), Age UK London, The Greater London Forum for Older People, Healthwatch Newham and London Region National Pensioners Convention. We want to see minimum standards on things like waiting time and eligibility criteria written into patient transport contracts. We want to ensure that hospital Trusts have the power to hold to account the private companies who deliver patient transport.
But we can’t do it without you.
We want to hear your stories of patient transport.
- Have you or a relative or friend used patient transport in the last year?
- How did you find it? How long did you have to wait to be picked up? How was the driver and the discharge lounge?
Good or bad, we would like your reports of patient transport. We will use this evidence to help convince Trusts that patient transport contracts must put patients’ needs first. Please answer our very short survey. You can fill it online or by post or by phone .
Click here to fill our online survey.
Click here or on the following document to download and print the Survey. Please send your answer to Transport for All, 336 Brixton Road, London SW9 7AA. (We can post some for your group if you’d like.).
Alternatively you can also contact us before July 31st on 020 737 2339 (or by email : contactus [at] transportforall.org.uk ) with your experiences.
Thank you. Together, our actions can help build a patient transport system that works for patients.