The latest Dial-a-Ride ‘borough journey figures‘ have been getting bit of a mention in local newspapers this week.
The Ealing Gazette published a story this week about how the latest figures show the service is letting is residents down:
“A FREE transport service for people with a disability is failing its users by refusing one in every 10 requests, according to the latest figures. During April and June, Transport for London’s Dial-a-Ride service made 16,863 trips, compared with 21,017 requested.” Read the article in full here
The Newham Recorder tells a different story to it’s residents as it is the only borough that can claim 100% of Dial-a-Ride requests are serviced. Newham is unique in that the council run the Newham Door 2 Door Scheme which has the joined up (and obviously successful) approach of running Dial-a-Ride and Taxicard as an integrated system.
The figures do show that there still seems to be a postcode lottery playing a factor in the likelihood of your trip request being refused. Residents of Richmond, Islington and Harrow all have over 15% or trip requests denied, while other in other boroughs such as Sutton & Tower Hamlets, locals have only a 6% risk of refusal.
All of these figures may seem relatively low to some D-a-R members who complain about NEVER being able to get a trip. It would be interesting to see the figures on how many calls are recieved by D-a-R and if this number has decreased recently as we are hearing from many of our members that they have simply ‘stopped trying’ to use the service.