The London Assembly’s Transport Committee is investigating the accessibility of London’s transport network and wants to hear passengers’ experiences of travelling on public transport in London.
The investigation is focusing on the experience of Londoners who rely on the public transport network but whose mobility is restricted in some way. This includes disabled people, older people and parents with buggies and young children. The Committee is taking a ‘whole journey’ approach considering accessibility issues at each stage in a journey from planning the journey to undertaking the trip on different types of public transport such as buses, the Tube and London Overground rail.
Here are some questions you may wish to consider:
• How useful are existing resources to help plan journeys such as TfL’s on-line journey planner, its telephone helplines and its transport assistance scheme which provides one-to-one mentoring?
• What, if any, further steps should the Mayor and TfL take to help people with restricted mobility plan their journeys?
• What do you think of the assistance provided by staff on the public transport network such as bus drivers and London Underground staff to those with restricted mobility?
• What, if any, further steps should the Mayor and TfL take to ensure staff adequately support people with restricted mobility undertake their journeys?
• To what extent have recent measures to enhance the physical accessibility of the transport system such as the introduction of accessible bus stops, ramps on buses and step-free access at some London Underground and Overground rail stations met the needs of people with restricted mobility?
• What, if any, further steps should the Mayor and TfL take to ensure the physical infrastructure of the transport system adequately supports people with restricted mobility undertake their journeys?
If there are other key questions you think the Committee should address then please cover them in your submission as appropriate.
The deadline for contributions will be 30 September 2010, though we have been told there is some slight flexibility with this.
Please email your response to firstname.lastname@example.org, telephone 020 7983 4286 or write to Ross Jardine, London Assembly, PP10, FREEPOST LON15799, City Hall, The Queen’s Walk, London SE1 2BR.