Civil Aviation Authority to look at disabled people’s experience of air travel
Transport for All
Have you ever used a UK airport or...
Have you ever used a UK airport or did you travel by air? How accessible was it?
Or have you never flown? Why not?
The Civil Aviation Authority is the regulating body for airports and airlines in the UK. They want to know more about the experience of disabled passengers and have started a survey.
The CAA are the body responsible for handling complaints against airports and airlines from passengers with reduced mobility. They want to know how easy or difficult it is for disabled people to travel by air. The survey is intended to help the CAA prioritise its work to improve the accessibility of air travel for disabled people. They are interested in understanding what should be changed to improve the accessibility of air travel; why some disabled people do not fly more often and whether the accessibility of air travel is a factor.
The survey takes just a few minutes to complete and respondents do not have to provide any personal details. To access the survey please visit: www.surveymonkey.com/s/FBT9QHJ. If you have any difficulty completing it, please call 020 7453 6213. The deadline for responses is 10 January 2014.
Passengers with reduced mobility can find out more information on their rights when travelling by air by visiting the CAA’s online passenger portal at: www.caa.co.uk/passengers.
You can read more information on travelling by air as a disabled person here: www.transportforall.org.uk/public/airports/
