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Changes to to Freedom Pass administration

From the beginning of November 2012 it will cost £10 to replace a Freedom Pass.

Freedom Pass holders who lose or damage their cards will be charged for replacements. Pass holders can pay by debit or credit cards over the telephone.

Around 13,000 cards were replaced last year because they were damaged or faulty

Those who have a pass stolen will have the charge waived on production of a crime reference number. The fee will also be waived ‘in respect of passholders who are more likely to lose their pass by virtue of a medical condition’

This follows a consultation London Councils Transport and Environment Committee carried out over the summer – Transport for All responded, stating that the introducation of a replacement fee was reasonable but that it was important that boroughs waived the charge when necessary: “It is not always obvious when a pass holder has learning difficulties or dementia, especially early stages.“

If your card is faulty you will be asked to make a payment of £10 and a new card will be ordered. You will have 5 days in which to return the faulty card along with a covering letter (including your telephone number) to the Freepost address once your new card has arrived: Freepost, Freedom Pass Returns. Upon receipt of your faulty pass London Councils will test the pass to confirm that the pass is faulty and not damaged. A refund of £10 will be given if the card is proven to be faulty.

Call the Freedom Pass helpline to request a new card.

The Freedom Pass helpline number has changed from an 0207 number to 0845 275 7054.

More information on the decision and how it was made can be found at