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Underground and Overground

Underground and Overground

Journey planning: 

Certain smartphone apps, such as Citymapper provide a good way to plan your journey. They provide step-free routes when you search for directions. Please check our Journey Planning page for more information. 

Accessibility: 

Step-Free 

Please find the latest step-free map here: http://content.tfl.gov.uk/step-free-tube-guide-map.pdf 

  • Please note that not all stations are step-free from the platform on to the train. The step-free access may be from a raised platform section, level with the floor of the train, or via a manual boarding ramp. 
  • If your journey starts at, concludes at, or involves a change at a station with a manual boarding ramp, you will need to find a member of staff at the station before heading to the platform. 

 

General accessibility 

  • Ticket offices are fitted with induction loops, which you can use by switching your hearing aid to the T position. 
  • If you have an assistance dog, staff will help you to avoid escalators where possible, or stop them to allow you and your dog to walk. However, this may not be possible at busy times. 
  • A member of staff should help you onto the train and if necessary and help you find a seat. They will then call ahead to your destination or interchange stations and arrange for a member of staff to meet and assist you there too. 
  • A number of stations have audible descriptions available from Describe Online: https://www.describe-online.com/  
  • An Audio version of the tube map can be obtained from TfL’s Customer Service Centre – Tel: 0343 222 1234. 
  • Priority seats are available for disabled and older passengers and pregnant women 
  • All mobility scooters are permitted on London Underground 

 

Toilets 

  • You will need a Radar key to unlock accessible toilets at Underground stations 

 

Lifts 

  • If a lift is broken when you arrive at a step-free station, ask a member of staff to help you re-plan your journey 
 

Journey rerouting 

  • If there is a single accessible bus journey to the next step-free station, or your destination, then this is the route you will be advised to take. If there is not, London Underground is obliged to order you a taxi at their expense, to your destination or another step-free station from where you can continue your journey. This also applies when the line is closed and the rail replacement bus service is not accessible or does not stop at an alternative accessible station.
     

Read more:

https://tfl.gov.uk/modes/tube/ 

https://tfl.gov.uk/modes/london-overground/  

 

Last updated: March 2021

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