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Travel Mentoring

Travel mentors

Travel Mentoring  


Phone: 020 3054 4361 

TfL offers a free Travel Mentoring service for disabled passengers which may help with gaining or regaining confidence to use public transport in London. The service may be suitable for people who were reluctant to use public transport, but want to try it out, or people who became disabled recently and want help navigating the network. The types of help you can get include: 

  • Help with planning an accessible route 
  • A mentor to assist with making a journey 
  • Help with becoming an independent traveler across TfL’s network 
  • Help with using mobility aids across TfL’s network 
  • Practice using transport for anxious passengers 


The service is available Monday-Friday, from 9am – 5pm.  

Last updated: March 2021

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