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Journey planning

Find out more about the barriers disabled people face to journey planning and accessing information,.

A person looks up at a tube map which is displayed on a board outside a station. They have short brown hair, and wear a green shirt and black dungarees.

Journey planning issues: in numbers

45%
disabled people say they can’t travel spontaneously and have to plan
A third
disabled people have been given incorrect information about access
23%
disabled adults in UK have no access to the internet
38%
blind and partially sighted people in the UK have never used internet

Barriers to journey planning

Transport operators often fail to provide information to disabled passengers in the formats we need. If travel details are only available on a website, this could exclude the 23% of disabled adults who have no access to the internet (compared with 6% of nondisabled adults). Conversely, if information only exists as posters, signs, departure boards, or tannoy announcements, this excludes those with sensory impairments.

Information that disabled people require, but often cannot find or access, include:

  • Walking distances within stations
  • Availability and working status of lifts and escalators
  • Staffing levels
  • Crowding levels
  • Availability/location of toilets, accessible toilets, Changing Places, rest stops, relief areas for Guide Dogs, and other facilities
  • Whether priority space/seat(s) are occupied
A man standing in front of a painted brick wall smiling at the camera. He is holding a cane and is wearing glasses, a black jacket and a grey t-shirt. A man standing in front of a painted brick wall smiling at the camera. He is holding a cane and is wearing glasses, a black jacket and a grey t-shirt.

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