Any public transport provider in the UK must provide accessible services. Although TfL operate a turn-up-and-go service, it is always good to allow some extra time for your journey, in case something goes wrong. If you need advice or support whilst on your journey, do not hesitate to ask staff members for help. You can also book assistance using the Passenger Assist Form at least 24 hours before your journey.
Please visit TfL’s guide for planning an accessible journey. They provide a variety of maps, service update information and other tools to help you plan your journey.
Web-based and mobile applications
TFL Journey Planner
On a web browser, you can use TfL’s Journey Planner to plan an accessible journey. You can type in your location and desired destination for a choice of routes to reach your destination. https://tfl.gov.uk/plan-a-journey/
TfL GO App
Transport for London offers an iOS and Android supported map which allows users to plan an accessible journey in London. It also provides live updates, waiting times and cycling routes for your journey. TfL go supports Dynamic Type for larger text. You can download the free app on your smartphone’s app store.
Citymapper is a widely used smartphone journey planning app which works in many cities around the world including London. Citymapper allows users to plan a journey from A to B and provides a wide variety of modes of transport, including public transport, walking, cycling and taxis or PHVs. It also provides a price and time estimate for your journey. Citymapper London offers wheelchair-accessible routes in a dedicated section of the results, as well as adjusts transfer times based on the number of lifts you have to take in a step-free station and walking times are adjusted for people with reduced mobility. You can download the free app on your smartphone’s app store.
In 2018, Google launched a wheelchair accessible route planner on their Google Maps platform (also available to download as a smartphone app). Users can select a “wheelchair accessible” filter when planning their journey from A to B, aiming to provide a step-free route. Although the app is mostly easy to use and navigate, we would like to encourage passengers with mobility impairments to check with TfL prior to making a journey to confirm whether a station is fully step-free and to check for any issues with lifts.
Last updated: March 2021