Certain smartphone apps, such as Citymapper provide a good way to plan your journey. They provide step-free routes when you search for directions. Please check our Journey Planning page for more information.
- All DLR stations have lift or ramp access to the platforms and relatively level access to the trains.
- It is important to note that the gap between the platform edge and the train is around 75mm (3 inches) and the step up or down between platform and train is around 50mm (2 inches).
- Many DLR stations are often unstaffed and the trains have no drivers. This can mean that getting assistance whilst travelling may be difficult.
- Stations have tactile markings
- DLR trains offer audiovisual announcements
- Assistance dogs are permitted to travel on board
- You will need a Radar key to unlock accessible toilets at DLR stations
- Please find a link to the accessible toilet map here: http://content.tfl.gov.uk/toilets-map.pdf
- If a lift is broken when you arrive at a step-free station, ask a member of staff to help you re-plan your journey
- If there is a single accessible bus journey to the next step-free station, or your destination, then this is the route you will be advised to take. If there is not, TFL is obliged to order you a taxi at their expense, to your destination or another step-free station from where you can continue your journey. This also applies when the line is closed and the rail replacement bus service is not accessible or does not stop at an alternative accessible station.
Last updated: March 2021