Skip navigation.
Do you have any transport access issues?
Dial-a-Ride? Blue Badge? Journey planning? Complaints? Contact us!
Call us on: 020 7737 2339

Privacy Policy

TfA’s Privacy Policy


Transport for All is a local user-led charity that supports Disabled and Older people to promote and champion their rights to travel with freedom and independence in London. We provide information, advice, and advocacy, to our clients and lobby and campaign to effect change and win improvements to transport accessibility. We also have a database of members who support the work we do.

This privacy policy explains how we use any personal information we collect about you in accordance with data protection legislation and the conditions relating to the fair and lawful processing of personal data. ‘Personal data’ means any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.

How do we collect information about you?

We collect information about you in a variety of ways including: when you contact our helpline for support; if you are a member of Transport for All; when you contact us about attending our events or campaigns; if you make a donation; if you subscribe to our emails and newsletter; and when you use our website.

What information do we collect about you?

We collect information about you when you register with us to use our services. This includes contact details so that we can get in touch with you if necessary, for example if you are receiving support from our Helpline. You do not have to provide your details but it will help us to contact you quickly if we need to discuss anything.

On some specific occasions such as joining our membership scheme, we collect information about borough, date of birth, impairment, and communications preferences. This helps us to send out relevant information about transport access news and local Transport for All events, services and campaigns.

We collect details about you in relation to any impairments, or access requirements you have to ensure we provide you with the appropriate support and mitigate risk for all parties where possible.

We collect details in relation to your protected characteristics under the Equality Act to ensure we are working with a diverse range of clients and to target areas where we feel we are not reaching people. It also helps us to target specific campaigns or consultations as appropriate.

We also collect information from you when you voluntarily complete customer surveys and provide feedback for us. Any information shared will be anonymised with no identifying factors.

How will we use the information about you?

The information we collect about you when you register with us is to ensure you receive the appropriate service from us and to manage your support and/or membership. If you agree, we will email / post you Transport for All’s newsletter and updates, and occasionally email / post you about our other relevant services we think may be of interest to you.

We may also use your information to:

We review how long we hold your personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold personal information on our secure systems for as long as is necessary for the relevant activity, and in accordance with General Data Protection Requirements (GDPR).

We process personal data in accordance with the Data Protection Acts of 1984 and 1998, the General Data Protection Regulation (GDPR) of May 2018 and any other applicable legislation (referred to as the ‘data protection legislation’). We adhere to the principles of data protection as set out in the Data Protection Act 1998 and GDPR 2018 and observe the conditions relating to the fair and lawful processing of personal data. Our lawful basis for processing your data is Consent.

We will treat your information sensitively and confidentially and will not share you information with anyone unless specifically agreed with you. We will not disclose your personal details to a Third party without your permission unless we are concerned that either you or someone else is at risk. If any inaccurate personal data is shared with another organisation, we will tell them about the inaccuracy so they correct their records.

We use the services of Mailchimp (an email marketing online service) to send most of our general communications (e.g. E-newsletter, campaigns information, accessible transport news, consultations, fundraising and other services). We store your name and email address as well as information about your borough, age and communications preferences, in order to send you relevant information.

Your individual rights

The GDPR includes the following rights for individuals:

We may also need to collect and share this data with our funders or commissioners in line with the terms and conditions of our funding arrangements. This information will be kept confidential and any information shared will be anonymised with no identifying factors. If it is a requirement of our funders to provide identifying information we will always advise you of this prior to using the service so that you can decide if you wish to proceed.

We may collect and process personal data for the purposes of business operations. This could include: administration; accounting and auditing for quality purposes; monitoring including anonymous statistical reporting to funders or commissioners; business planning etc., in accordance with the notification requirements of the Information Commissioner. We are registered with the Information Commissioner’s Office.

Access to your information and correction

You are under no obligation to use our service/s and are free to stop engaging with us or withdraw consent at any time. You have the right to request a copy of the information we hold about you. If you would like a copy of some or all of your personal information please write to the address below. We may make a small charge for this service.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate and to request information is erased. You can also complain to the Information Commissioner’s Office (ICO) if you feel there is a problem with the way we process data.

Non-sensitive details such as your email address, are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. We follow internet best practice by not sharing passwords or bank details with anyone online.


We would like to send you information about our services via our monthly newsletter and other occasional mail outs. You may opt out at any point.

You have a right at any time to stop us from contacting you at any time.

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

When you are using our secure online donation pages, your donation is processed by PayPal, a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

Transport for All’s website and links to other websites

We have security systems in place on our website that help detect hacking issues, and to back up all data. These back-ups are held for a maximum of one month. We do not store any data outside of the UK or the EU.

The Transport for All site uses cookies to store form data so a user does not have to fill in their details again if they make an error; these cookies are destroyed when the browser is quit.

Our website contains links to websites run by other organisations. This privacy policy applies only to our website. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

If you visited our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that website.

If you need any further information or no longer wish to be contacted, please contact the Data Controller:

Review of this Policy

We keep this Policy under regular review.

Date Adopted: 26/04/2018
Last Review: 26/04/2018
Next Review: 26/04/2020