Dealing with your complaint

How we deal with your complaint

Added: 22 January 2009 | Updated: 18 March 2009

If you have a complaint about a London Transport service and are unsure how to complain, we are here to help you.

We receive complaints about a whole range of problems, such as not being able to book a trip, appeals against a declined application, or being discriminated against by drivers.

You can telephone, email, write to us, or complete our online complaint form with the details of what has happened.
The more information you can collect about the incident, the more successful your complaint will be.

Read our short guide to making a complaint for further information.

Once we are satisfied we have enough information, we then write to, or email the service provider on your behalf. When we receive a reply (usually within a few weeks) we will get in contact with you and let you know the outcome.