London Airport Information
All of London’s airports provide services which can help you on your travels. This can include wheelchair hire or a porter service to assist with your luggage.
The airport must provide you with assistance from your point of arrival to when you check in. From there the airline you are travelling with must take over and ensure your accessibility needs are met and that you can board the aircraft. Your airline will book assistance for you, please ensure you inform the airline at the time of booking.
Please bear in mind that the parking concessions provided under the Blue Badge Scheme do not apply on the road systems at and around some airports such as Heathrow Airport. If you do not apply by the rules your car will be towed and get a fine. Thus, do check with your airport before parking on or around roads at your airport.
Ominserv operate the assistance services at Heathrow. This is free of charge to all passengers, and their services should be booked through your airline. You can contact them from help points within the car parks, forecourts, stations, baggage halls and on the telephone numbers below.
Arriving by car or taxi
Disabled Bays are available at the Short Term Car Park and the Long Term Car Park. If you require a wheelchair or need assistance with luggage, use the help points near the Disabled Bays (Press the Green Button). However, we advise you to book assistance in advance to avoid any problems.
If you need to take your Blue Badge with you, first you need to show it to the car park attendant before leaving your car – press the ‘Assistance’ button at the entry barriers or the help point in the car pack and ask to speak to the car park operator. For more information, please have a look at Heathrow Airport Parking information page.
On the day of travel, telephone before you set off and inform them of your approximate arrival time and the service your require (w/c hire, porter etc).
Telephone information service: 0844 335 1801/Textphone: 020 8745 7950
- Assistance Terminal 1 (closed)
- Assistance Terminal 2: 020 8757 2700
- Assistance Terminal 3: 020 8745 2227
- Assistance Terminal 4: 020 8745 2357
- Assistance Terminal 5: 020 3165 0285
Alternatively there are help points in the car parks and on all the terminal forecourts with phones from which you can telephone for assistance.
Arriving on the Heathrow Express or Underground
If you need assistance boarding the train, the train staff will telephone Heathrow station and let them know the carriage and arrival time so someone can assist you. There are help points located on the station and lifts into the terminal building.
- Heathrow Express: 0345 600 1515 (09:00-17:00hrs GMT Monday-Friday)
- London Underground: 0343 222 1234 or text phone 0800 112 3456 (08:00-20:00 seven days a week) or use Use the underground online form.
Gatwick assistance should be booked via your airline 36 hours in advance.
If you need to speak to the airport, you can contact them on 0844 892 0322 and select option 5. This is a 24 hour service.
Call the number on the phone from the help point in the car parks.
Arriving by bus
Smaller local buses are wheelchair accessible, but not all larger coaches are yet. There are help points to telephone for assistance near the set down area.
Arriving by train
The station staff at your departure station should be able to call ahead and make sure there is someone available to assist you when your train arrives at Gatwick.
- National Rail Enquires: 0845 748 4950
- Great Northern and Thameslink: 0345 026 4700
- Southern: 03451 27 29 20
- South Eastern: 01732 378 751
- First Great Western: 0345 7000 125
- Virgin Trains: 03331 031 031
Parking: 0844 811 8311
There are few Disabled Bays available at the South Terminal and the North Terminal.
If you need to take your Blue Badge abroad, you need to show it to the car park attendant before leaving your car – press the ‘Assistance’ button at the entry barriers or the help point in the car pack and ask to speak to the car park operator. For more information, please have a look at Gatwick Airport Parking information page.
Arriving by car or taxi
Help points are located in the car parks and outside the terminal building, near the revolving doors.
Arriving by bus or coach
Stansted Airport’s bus and coach station is located opposite the main terminal entrance. This service is run by National Express.
- Buses: Local buses can only take you around Stansted Airport. If you have the English National Concessionary Travel Scheme (Freedom Pass) you should be able to travel free on local buses between 09:30 and 23:00 on weekdays, and at any time on weekends and public holidays but pleasecontact the bus operating company before you travel to check the validity of your pass.
- Coaches: National Express coaches travel to and from Stansted Airport, from 38 pick-up points and services run 24 hours a day. To find out more, please visit National Express to/from Stansted Airport page.
Most of these buses and coaches servicing Stansted are not currently wheelchair accessible, but will carry your wheelchair if you can board the bus. So please contact National Express before you travel to make sure your bus or coach is wheelchair accessible.
Arriving by train
The rail station is directly below the terminal building and reached via ramps, lifts or escalators. Train access for wheelchair users is via a portable ramp and assistance will be provided by National Express staff. We advise that you pre-book assistance if possible by calling the National Express helpline on 0371 781 8181.
The Stansted Express runs from Liverpool Street Station and all the new trains are fitted with accessible toilets. For more information telephone Stansted General Enquiries: 0844 335 1803.
If you need to take your Blue Badge abroad, you need to show it to the car park attendant before leaving your car – press the ‘Assistance’ button at the entry barriers or the help point in the car pack and ask to speak to the car park operator. For more information, please have a look at Stansted Airport Parking information page.
Arriving by car or taxi
Press the assistance button (Green Button) from the car park or set down point and they will send someone to assist you. This may involve a short wait so please arrive ahead of time. There is also a Special Assistance desk within the terminal building immediately inside Entrance Door No 1. If you need wheelchair hire it is better to call in advance.
Tel: 01582 405100.
Arriving by train or bus
The nearest station is Luton Airport Parkway. From the station you must get a shuttle bus to the airport. The bus is fully accessible. Phone the train operator in advance to book assistance from the station to the bus if necessary.
East Midlands Trains: 03457 125 678.
Great North and Thameslink: 0345 026 4700.
Luton Airport Car Park has few Disabled Bays available at the Short Stay Car Park and Mid Stay Car Park. If you need assistance, either with luggage or need a wheelchair then use the help point (Press Green Button) located at each car park.
If you need to take your Blue Badge abroad, you need to show it to the car park attendant before leaving your car – press the ‘Assistance’ button at the entry barriers or the help point in the car pack and ask to speak to the car park operator. For more information, please have a look at Luton Airport Parking information page.
City Airport is fully accessible and you can contact any airport staff on arrival for assistance, porter services or wheelchair hire.
London City Airport DLR station is connected to the airport. It is a fully accessible station with step free access, as are all the stations on the DLR.
City Airport Customer Services: 020 7646 8889 or 020 7646 0088.
Disabled bays are available in the Short Term, Mid Term and Long Term Car Parks.
If you are arriving by car, car park assistance is 0344 332 1237.