Airports

London Airport Information

Added: 2 June 2009 | Updated: 13 December 2011

All of London’s airports provide services which can help you on your travels. This can include wheelchair hire or a porter service to assist with your luggage.
The airport must provide you with assistance from your point of arrival to when you check in. From there the airline you are travelling with must take over and ensure your accessibility needs are met and that you can board the aircraft. Your airline will book assistance for you, please ensure you inform the airline at the time of booking.

Heathrow Airport

Ominserv operate the assistance services at Heathrow. This is free of charge to all passengers, and their services should be booked through your airline. You can contact them from help points within the car parks, forecourts, stations, baggage halls and on the telephone numbers below.
Arriving by car or taxi
On the day of travel, telephone before you set off and inform them of your approximate arrival time and the service your require (w/c hire, porter etc).
Telephone information service: 0844 335 1801/Textphone: 0844 571 7410
Assistance Terminal 1: 020 8745 2165
Assistance Terminal 2: 020 8745 2195
Assistance Terminal 3: 020 8745 2227
Assistance Terminal 4: 020 8745 2357
Assistance Terminal 5: 020 3165 0285
Alternatively there are help points in the car parks and on all the terminal forecourts with phones from which you can telephone for assistance.

Arriving on the Heathrow Express or Underground
If you need assistance boarding the train, the train staff will telephone Heathrow station and let them know the carriage and arrival time so someone can assist you. There are help points located on the station and lifts into the terminal building.
Heathrow Express: 0845 600 1515
London Underground: 0845 330 9880

Gatwick Airport

Gatwick assistance should be booked via your airline 36 hours in advance.
If you need to speak to the airport, you can contact them on 0844 335 1802, press option 2, then press 1.
Call the number on the phone from the help point in the car parks:
Arriving by bus
Smaller local buses are wheelchair accessible, but not all larger coaches are yet. There are help points to telephone for assistance near the set down area.
Arriving by train
The station staff at your departure station should be able to call ahead and make sure there is someone available to assist you when your train arrives at Gatwick.
National Rail Enquires: 0845 748 4950
First Capital Connect: 0845 026 4700, then option 5
Southern: 0845 127 2920
South Eastern: 0845 000 2222
First Great Western: 0800 197 1329
Virgin Trains: 0845 722 2333.

Stansted Airport

Arriving by car or taxi
Help points are located in the car parks and outside the terminal building, near the revolving doors.
Arriving by bus or coach
Most large vehicles servicing Stansted are not currently accessible, but will carry your wheelchair if you can board the bus.
Arriving by train
The rail station is directly below the terminal building and reached via ramps, lifts or escalators. Train access for wheelchair users is via a portable ramp and assistance will be provided by National Express staff. We advise that you pre-book assistance if possible by calling the National Express helpline on 0845 600 7245.
The Stansted Express runs from Liverpool Street Station and all the new trains are fitted with accessible toilets. For more information telephone Stansted General Enquiries: 0870 000 0303

Luton Airport

Arriving by car or taxi
Press the assistance button from the car park or set down point and they will send someone to assist you. This may involve a short wait so please arrive ahead of time. If you need wheelchair hire it is better to call in advance.
Tel: 01582 395270.

Arriving by train or bus
The nearest station is Luton Airport Parkway. From the station you must get a shuttle bus to the airport. The bus is fully accessible. Phone the train operator in advance to book assistance from the station to the bus if necessary.
East Midlands Trains: 08457 125 678
First Capital Connect: 0845 026 4700, then option 5

City Airport

City Airport is fully accessible and you can contact any airport staff on arrival for assistance, porter services or wheelchair hire.
London City Airport DLR station is connected to the airport. It is a fully accessible station with step free access, as are all the stations on the DLR.
City Airport Customer Services: 020 7646 0000.
If you are arriving by car, car park assistance is 0800 093 5478.