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Sick of Waiting – our new campaign on patient transport

Added: 2 June 2014 | Updated: 9 June 2014

Patient transport isn’t working for patients

Patients missing their hospital appointments…because of patient transport.

Patients waiting several hours to be taken home after their appointment…because of patient transport.

Patients unable to use buses or trains….deemed ineligible for patient transport.

The patient transport system, designed to ensure that everyone can access healthcare, isn’t working. While some hospitals work hard to offer excellent transport, others have a dismal patient transport service. We need common standards to ensure all trusts provide a quality service.

Minimum standards in contracting

Sick of Waiting is the campaign for reliable, accessible patient transport for everyone who needs it. The way that patient transport is commissioned has recently changed, with Clinical Commissioning Groups holding more power. So there’s never been a better time to tell hospital trusts that they must guarantee that patient transport works for patients.

We’ve joined up with the National Kidney Federation (NKF), Age UK London, The Greater London Forum for Older People, Healthwatch Newham and London Region National Pensioners Convention. We want to see minimum standards on things like waiting time and eligibility criteria written into patient transport contracts. We want to ensure that hospital Trusts have the power to hold to account the private companies who deliver patient transport.

But we can’t do it without you.

We want to hear your stories of patient transport.

Please complete our survey: