New National Express discount cards
Added: 1 November 2011 | Updated: 24 November 2011
National Express have launched two new discount cards entitling disabled and older passengers to a discount of one third of the ticket price.
The government cut the half price coach ticket scheme, effective from 31st October 2011. National Express campaigned against the decision earlier this year as it meant that they would no longer be able to offer concessionary fares.
National Express Assisted Travel Helpline
If you are a wheelchair user or need assistance, call their helpline before booking and at least 36 hours in advance of when you would like to travel. 08717 81 81 79 (option 4) – open 0800-2000. (Calls cost 10p per minute plus network extras).
Alternatively you can email: DPTH@nationalexpress.com
A large number of the National Express fleet have a wheelchair lift. These coaches only have space for one wheelchair, so it is necessary to call ahead of booking, including when booking online.
National Express say they are hoping to have a completely accessible coach fleet by the end of 2013.
To see a list of accessible coach routes click here
Victoria Coach Station mobility lounge
Transport for London operate a mobility assistance service at Victoria Coach Station.
Disabled and older passengers are entitled to free assistance to and from coaches and a comfortable and safe waiting area.The lounge has space for 25 people and their luggage and there is also a disabled toilet, adapted for wheelchair use.
You can book assistance by phoning the Mobility Lounge on 020 7027 2520 or book online
TfL would like you to book 24 hours in advance, although it is possible to gain access to the lounge if space is available by showing your ticket to travel and concessionary travel card.
Please note, the mobility lounge is open from 06:15 to 22:30
If you require porter services to help with your luggage, this may incur a charge.