Airports

London Airport Information

Added: 2 June 2009 | Updated: 4 June 2009

Going on holdiay is fun, but sometimes getting through the airport can be a headache. There is however assistance available at all of London’s airports which can help you on your way. This can include wheelchair hire or a porter service to assist with your luggage.

The airport must provide you with assistance from your point of arrival to when you check in. From there the airline you are travelling with must take over and ensure your accessibility needs are met and that you can board the aircraft.

Heathrow Airport

Arriving by Car/Taxi.

On the day of travel, telephone before you set off and inform them of your approximate arrival time and the service your require (w/c hire, porter etc)

Heathrow Customer Services: 020 8745 6011
Porter Services Terminal 1: 020 8745 2165
Porter Services Terminal 2: 020 8745 2195
Porter Services Terminal 3: 020 8745 2227
Porter Services Terminal 4: 020 8745 2357
Porter Services Terminal 5: 020 3162 0285

Alternatively there are help points in the car parks and on all the terminal forecourts with phones from which you can telephone for assistance.

Arriving on the Heathrow Express or Underground.

If you need assistance boarding the train, the train staff will telephone Heathrow station and let them know the carriage and arrival time so someone can assist you. There are help points located on the station and lifts into the terminal building.

Heathrow Express: 0845 600 1515
London Underground: 0845 330 9880

For more information visit Heathrow Airport’s website

Gatwick Airport

Arriving by car / taxi.

Call the following numbers from the help point in the car parks:

North Terminal: 77618

South Terminal: 2007

Arriving by bus:

London buses are wheelchair accessible (well when the ramps work and there is no pushchair in our space), but not all larger coaches are yet. There are help points to telephone for assistance near the set down area.

Arriving by train:

The station staff at your departure station should be able to call ahead and make sure there is someone available to assist you when your train arrives at Gatwick.

National Rail Enquires: 0845 748 4950
First Capital Connect: 0845 700 0125
Southern: 0845 127 2920
South Eastern: 0870 603 0405
First Great Western: 0845 330 7182
Virgin Trains: 0845 722 2333

For more information visit Gatwick Airport’s website

Stansted Airport

Arriving by Car / taxi.

Help points are located in the car parks and outside the terminal building, near the revolving doors.

Arriving by bus / coach.

Most coaches servicing Stansted are unfortunately not currently accessible; which means no ramps and steps to negotiate when boarding or alighting at the airport.

Arriving by train:

The rail station is directly below the terminal building and reached via ramps, lifts or escalators.
Train access for wheelchair users is via a portable ramp and assistance will be provided by National Express staff. We advise that you pre-book assistance if possible by calling the National Express helpline on 0845 600 7245.
The Stansted Express runs from Liverpool Street Station and all the new trains are fitted with accessible toilets.

For more information telephone Stansted General Enquiries Tel: 0870 000 0303

For more information visit Stansted Airport’s website

Luton Airport

Arriving by car / taxi.

Press the assistance button from the car park or set down point and they will send someone to assist you. This may involve a short wait so please arrive ahead of time.
If you need wheelchair hire it is better to call in advance 01582 395270

Arriving by train/bus:

The nearest station is Luton Airport Parkway. From the station you must get a shuttle bus to the airport. The bus is fully accessible.
Phone the train operator in advance to book assistance from the station to the bus if necessary.
East Midlands Trains: 08457 125 678
First Capital Connect: 0845 700 0125

For more information visit Luton Airport’s website

City Airport

This airport has the mots accessible travel links and you can contact any airport staff on arrival for assistance, porter services or wheelchair hire.

The DLR is the nearest station (London City Airport) is also accessible with lifts at every station and step free access.
Customer Services: 0207 646 0000

For more information visit City Airport’s website