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TOOLKIT – How to complain effectively

TOOLKIT – Advice on how to complain effectively

If you feel you’ve not received the transport service you have a right to expect – make a complaint! Don’t forget that our Transport Advice Team can help you in making a complaint. Click here if you would like to contact us.

If you want to complain yourself, here is some advice to help you doing so:

You have the right:

When you complain:

Remember: