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Do you have any transport access issues?  Dial-a-Ride? Blue Badge? Journey planning? Complaints? Contact us!
Call us on: 020 7737 2339

Advice Line

Accessible Transport Advice Line

There are many ways in which our Accessible Transport Advice Team can help you:

  • Am I eligible for a 60+ Oyster card?
  • How do I apply for Dial-A-Ride?
  • How do I get from Hammersmith to Westminster without having to use stairs or escalators?
  • I have been turned down for a Freedom Pass or Taxicard, can I appeal?
  • A bus driver refused to let me board their bus in a wheelchair, and I’d like to complain.

Whether you are looking for advice regarding accessible transport in London, want to make a complaint, or want to tell us about transport in your area, we can help you. The support we provide is free of charge and impartial.

IMPORTANT – Please note that we ONLY deal with questions related to transport access in London. If you are not a Disabled or older person or a carer and your call is a general enquiry, you should phone Transport for London.

How to contact us

Our lines are open Monday to Friday, 10am to 1pm and 2pm to 5pm.

symbole telephone

Alternatively, you can use our complaint online form: click here. For more information about our complaint process and the information you need to send us, please click here.

You can also have a look at our website, packed with information about accessible transport in London:

Public Transport spaceDoor to Door spaceConcessionary Travel spacePersonal Transport spaceCommunity Transport

*Personal information: Some of the questions we ask (about your impairment and ethnicity) are required by our funders and helps to ensure we are delivering the right kind of service. However, if you do not wish to answer these questions, you don’t have to.

We treat your personal information as confidential and it will ONLY be given to the service provider you wish to complain to. We will NOT share your personal information with any other third party.

Please contact us if you have any questions regarding our data protection policy.