Skip navigation.
Do you have any transport access issues?
Dial-a-Ride? Blue Badge? Journey planning? Complaints? Contact us!
Call us on: 020 7737 2339

An accessible Crossrail

We’re calling for an accessible Crossrail

Crossrail, opening fully in 2019, is new rail line linking Maidenhead in the West to Shenfield in the East, spanning London. Costing £14.5bn of public money this new rail line will not be fully accessible to disabled and older people.

Seven of the stations, including four London stations, will not be stepfree to platform. Hanwell in Ealing, Seven Kings in Redbridge, Maryland and Manor Park in Newham, and Seven Kings in Redbridge have no lifts planned. A further three outside London (Taplow, Iver and Langley) will be out of bounds to wheelchair users and other disabled people.

But making Crossrail stepfree would cost less than 0.02% of the £14.5 billion Crossrail budget.

We’re campaigning for a Crossrail which everyone can use with freedom and independence.

Write to your MP for an accessible Crossrail

Your stories - How would an accessible Crossrail affect you?

Download our Crossrail factsheet in PDF
Download our Crossrail factsheet as a Word.doc

Challenge to Crossrail’s claims of ‘accessibility’

Transport for All has complained to the Advertising Standards Authority about claims by Crossrail that it is an ‘accessible’ railway.

Posters have been displayed at stations stating “When Crossrail opens in 2018/2019 it will bring you a new high frequency, convenient, accessible railway“. This is despite the fact that seven stations along the Crossrail line will not have full stepfree access.

Ironically, the posters are up at stations along the Crossrail route including Hanwell, Maryland, Seven Kings and Manor Park, which will remain inaccessible when Crossrail opens. The claims were also made on Crossrail’s webpage and Twitter account, although these online claims of accessibility have now been taken down.

TfA have complained that Crossrail’s claims to be accessible contravene industry guidelines on truthfulness.

Google text for crossrail

The Advertising Standards Authority have stated that they cannot act on the posters, as these are ‘point of sale’ and thus do not fall under their remit, but will investigate the Twitter and website claims.

TfA welcome the fact that the underground section of Crossrail will be fully accessible, and will make travel in Central London much easier for older and disabled people. We are urging the Government to take the opportunity to make the whole line useable for disabled and older people – a goal which would could be achieved for just 0.02% of Crossrail’s budget.