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Consultation – Give your views on taxi and private hire services in London

Added: 22 October 2018 | Updated: 22 October 2018

The London Assembly Transport Committee has launched an investigation to consider how to raise standards in the taxi and private hire industries and are asking for the views of Disabled and older people. There are many going on right now. It is important that we get Disabled and older people’s voice heard for each of them.

Taxi and private hire services represent a vital part of London’s transport network. Many Disabled and older people who cannot use buses or Tube, heavily rely on Taxi and PHVs services.

Back in 2014/15, an investigation found there were serious challenges for the taxi and private hire industries that Transport for London had not adequately addressed. The London Assembly Transport Committee has now launched an investigation to consider how to raise standards in this sector.

There are a number of key questions to be answered:


Our demands

Over the past years, there have been some improvements, especially towards the issues of Taxis or PHVs drivers refusing to take Disabled and older people (especially guide dog users and wheelchair and mobility scooter users). But our Advice Line still hear from Disabled and older people facing issues.

TfA has a few demands regarding the Taxis and PHVs sector. We want:


Take action – Respond to the consultation

TfA will respond to this consultation in order to share our concerns. If you would like to contribute to our answer, please email us your feedback by Friday 23nd November:

It is important that you share your own views. If you would like to contribute to this investigation please send your submission to the Committee by the Friday 30th November 2018:

Please note that unless clearly marked confidential, all submissions sent to the London Assembly Transport Committee will be published on their website. All contributions are subject to the Freedom of Information Act 2000 and we may be required to provide a submission if requested, even if it has been marked confidential.


For more information: